Returns, Exchange and Cancellation

EXCHANGE/RETURNS/REFUNDS:

To Qualify For EXCHANGE/RETURNS/REFUNDS

1.  You will need to update us via email or whatsapp within 48 hrs of product delivery regarding your concern.

2. Incase a wrong item has been received, a manufacturing defect or you don't like it, we shall refund.

Note: Only One Exchange is Allowed Per Order. No Return/Refund on Exchanged Products.

3. Item to be returned against respective Refund or exchange will have to be sent back to us. Dispatch it within 3 days after delivery  in the original condition to the address mentioned on Invoice.  We do not provide reverse pickup.

4. Once we receive the item(s) back, we shall initiate Refund/Exchange ONLY IF the Item(s) are found to be intact , unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.accompanied with original invoice and all respective addons/Gifts. REFUND will be initiated within 10 business Days after we receive the product and your return is approved by us..

For any other detail, feel free to contact us via whatsapp @ 7500031662

CANCELLATION:

Item cancellation request is accepted generally within 24hrs of placing the order or prior to dispatch whichever comes early. In certain cases an order might come in transit within few hours of placing the order. You may raise a cancellation request by dropping us an email or via whatsapp. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gemzlaneofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS

You can always contact us for any return question at gemzlaneofficial@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Customized products (Special made on  orders, personalized items)are not eligible for returns.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Email: gemzlaneofficial@gmail.com

Whatsapp no: 7500031662